Terms of service

1. What PassportOwl is

PassportOwl helps you take a photo at home, checks it against the official photo rules for the document you choose, and gives you the finished photo. Unofficial service. Not affiliated with the U.S. Department of State or any government agency. We do not submit applications, and the government office decides whether to accept your photo.

To buy, you must be at least 18, or use PassportOwl with a parent or guardian. Mailed prints ship to US addresses only.

2. Your photo

• Only upload photos of yourself, of your child or someone you are the legal guardian of, or of an adult who has agreed to it (for example in a family order). You confirm this when you tick the consent box.
• Don't edit the photo before uploading it: no filters, retouching, beauty modes, background removal or AI edits.
• We use your photo only to make your passport photo and delete it 72 hours after upload. See our Privacy policy.

3. Price and payment

You see the price before you start and pay only after your photo passes our check. Payment is handled by Stripe. Sales tax may be added at checkout. Prices can change, but the price shown at checkout is the one you pay.

4. Downloads and retakes

Download your files within 72 hours, after which they are deleted. For 60 days after purchase you can take a new photo for the same document and person, free, from your order link.

5. Mailed prints

Orders with mailed prints are printed and mailed by our print partner to the US address you give at checkout. If printing fails, we refund the prints part of your order. If your prints have not arrived 5 days after the expected date, tell us from your order link and we refund the prints part and you can take a new photo free.

6. Our guarantee

If a government office rejects your photo for a photo-compliance reason, we refund you in full and make you a new photo free, as described on our Guarantee page, including what is not covered and how to claim within 60 days. In a family order each photo is covered on its own: a claim refunds that person's share of the order.

7. Refunds

Besides the guarantee and the prints refunds above, if something went wrong with your order, write to us and we will make it right. Because you see and approve the photo before paying, we don't otherwise refund a photo that passed and was delivered.

8. Fair use

Don't misuse the service: no automated access, no attempts to break the check, no photos of other people without their permission, and no false guarantee claims. We may refuse service or hold a claim for review when we see misuse.

9. Limits of our responsibility

We check photos carefully against the published official rules, but we are not a government office and cannot promise acceptance. Our guarantee above is our full commitment if a photo is rejected. To the extent the law allows, our total responsibility for any order is limited to the amount you paid for it. Apart from what these terms promise, the service is provided as it is.

10. Changes and contact

We may update these terms; the date at the top shows the latest version. Questions: support@passportowl.com.